Refund policy

Eastgate Fabrics Returns Policy

At Eastgate Fabrics, we want you to love your purchase! If you need to return an item, we’re here to help. Please review our return guidelines below.

Wrong item received? Contact us within 10 days to arrange a return. We’ll cover the return shipping costs, and you can choose a replacement (if available) or a full refund.
Faulty item? If your order arrives with a fault, let us know within 28 days. We’ll arrange the return and cover the shipping costs. A refund or replacement will be processed once we receive the item.

We recommend checking your order as soon as it arrives. If you notice any issues, please contact us promptly so we can assist you.

If your order arrives damaged, note it on the delivery receipt and contact us within 10 days. We’ll cover the return shipping and issue a refund once we receive the item.

You can return an item within 10 days of receiving it, as long as it is unopened and in its original condition.
You’ll need to cover the return shipping costs.

Unfortunately, we cannot accept returns on custom-cut fabric, ribbon, or any other items specifically prepared for your order.

To start a return, simply email us at customerservice@eastgatefabrics.co.uk and we’ll guide you through the process.

Please Note: Your legal rights remain unaffected. We reserve the right to make fair and lawful decisions regarding returns.

Thank you for choosing Eastgate Fabrics! We appreciate your support.